Call Center Services

Xaptiva Digital offer various services, including inbound call handling, outbound telemarketing, customer service, technical support, help desk support, order processing, and back-office support. We use advanced telecommunication technology and software to manage calls efficiently. This includes automatic call distribution (ACD) systems, interactive voice response (IVR) systems, customer relationship management (CRM) software, and workforce management tools. We offer scalable solutions to accommodate fluctuations in call volumes. We can quickly ramp up or down resources based on client needs, which is particularly beneficial for businesses with seasonal demands or growth plans. We offer multichannel support, including handling inquiries through email, live chat, social media, and other digital platforms, in addition to traditional phone calls.